FAQ's
SHOPPING
How do I place an order online?
You can place an order for Ready to Ship items directly from our website, simply add to cart and follow the payment procedure. Once the payment is through and we are notified for the same, our team will get in touch with you with order acknowledgement and coordinate an on time delivery.
How do i place order online for custom items or variants?
For Custom items or variants of ready to ship items, shortlist your selection and add to your wishlist, click the link to share the same with us at 9871500042. Upon receiving your request, our team will get in touch with you to discuss possibilities and timelines.
Would you make products as per my reference pictures? What would be the timeline?
Yes, absolutely! We're happy to produce new designs for projects where your architect and designer has shared 3D renderings or an inspiration board. For the timeline, it would vary based on the complexity of the product and materials. Please share relevant images, dimensions and floorplans with our team and we will get in touch with you to discuss further.
How do I pay for my furniture online?
You can make your payment online through secure options such as bank transfer, UPI, or payment links shared by our team. Once the payment is received, your order will be processed and confirmed.
Do you accept payments made with an American Express card?
Yes, we accept payments made through major credit cards, including American Express, subject to gateway availability at the time of transaction.
What all payment modes do you accept?
We accept payments through bank transfers, UPI, credit and debit cards, and payment links shared by our team. Cash payments are also accepted within the government’s prescribed limits.
If you need any help or guidance regarding payments, please connect with us @ 9871500042
Do I have to pay in full when I place my order?
For Ready-to-ship items, we require 100% payment at the time of checkout. Our team wil get in touch with you to coordinate a smooth delivery at the earliest timeline.
For Made-to-order items that require customisation you can contact us to proceed with your order. Our dedicated sales experts will finalise material and finishes with you. In such scenarios we work on an advance payment of 70%. The complete payment much be cleared before delivery.
Do you offer Bajaj financing or EMI options of furniture purchase?
No, we do not offer Bajaj Finance or any other Installment / EMI financing options. All purchases are processed through direct payment modes as per agreed term.
Does IDUS collect credit card surcharges or check out fees when I pay with my credit card?
No, IDUS does not charge any additional credit card or checkout fees. You only pay the final invoice amount shared with you.
Will I have to pay goods & service tax on my order?
Yes, all purchases are subject to prevailing Goods & Services Tax (GST) as per government regulations. The applicable GST will be mentioned in your final invoice.
Do your products ever go on sale?
Yes! We host an event every year on the occasion of our showroom anniversary, from 30th August to 15th September, where our entire collection is offered at exclusive prices. Sign up for our newsletter to receive information on promotions and events clickhere (add clickable link to register)
Additionally the last pieces from our most loved collections and clearance items can be viewed at www.idusspecials.in
Can I make any changes after placing my order?
We encourage our clients to carefully review all product details, materials, and finish selections before placing your order. Our team is always available to share any clarification you may need. Once an order is confirmed, production begins immediately, and making any changes is not viable.
In the exceptional case that a change is critical, our team will review your request. Alterations or modifications that are approved will incur additional charges and may impact production timeline.
Who do I contact if I'm having problems adding items to my cart ?
If you face any issues while adding items to your cart, please contact our support team for assistance at 9871500042. We’ll be happy to help you complete your selection and order smoothly.
I received my order in a damaged condition, how can I seek help ?
In case your order arrives damaged, please inform the IDUS team member who assisted you during your purchase or the person currently in touch with you. Share clear photos or videos of the damage within 24 hours of delivery, and we will review the issue to arrange repair, replacement, or an appropriate resolution at the earliest.
Do your furniture pieces come with a warranty?
Yes, all our furniture pieces come with a warranty that covers manufacturing defects. The warranty period and terms vary by product. You may connect with our team for detailed information or guidance on the same.
How can I reach out for support if I’m facing any challenge with IDUS furniture?
You can reach out to the IDUS support team directly at 9818800072. We’ll ensure your concern is addressed promptly and efficiently.
Do you offer design consultation or styling assistance with purchase?
We offer complete design consultation and styling assistance with your purchase. Our in-house design experts help you choose the right furniture pieces, materials, finishes, and color palettes that best complement your space and personal style. From layout planning to final detailing, we ensure every element comes together seamlessly to create a well-balanced and elegant interior.
Are the images on your website true to the actual color and materials?
While we make every effort to ensure the images on our website accurately reflect the color, texture, and finish of each product, slight variations may occur due to lighting and screen resolution. You can visit our store to experience the real look and feel of our products before making your selection.
Will the products be the same as what I see on your website?
Yes absolutely! All the images displayed on our website are of real IDUS products shot by our in house photography team in our showroom and warehouse. IDUS does not use any AI generated imagery or edit the products with image editing software. While we strive for accurate representation of colour and surface texture minor variation may arise due to studio lighting or individual screen settings of your computer/ phone. At IDUS.in we have aimed to recreate the luxurious experience of an IDUS store digitally but you are always welcome to visit our showroom to experience the product before finalizing your order.
If I have a full house project, how do we move forward?
For a full project, whether residential, commercial or offices, get in touch with us on +919871500042, a dedicated sales executive will reach out to understand your space, preferences, and functional needs. This is followed by a structured design proposal process, where layouts, materials, and finishes are thoughtfully developed to bring your project to life.
Do you offer site visits before order confirmation?
Site visits are offered on a need basis. We schedule a visit once the design scope and commercials are understood, and an advance is received. During the visit, our team assesses the space, takes measurements, and reviews the layout to ensure precise planning and execution. We also capture site photos to understand the materials and finishes being used, as they play a key role in developing the mood board and selecting coordinated materials for your project.
Do you also assist with complete interior design services?
Yes, we offer complete interior design services with a strong design intent to bring your vision to life. IDUS is a true one-stop destination, from custom wardrobes, wall panellings, dressers, and washroom vanities to bespoke carpets and statement furniture, we craft every element to reflect your style and functionality needs. When we execute a full project, we go a step further by helping you select curtains, bedcovers, décor, and accessories — ensuring every detail comes together seamlessly to create a cohesive, well-designed home.
What type of wood do you use in your furniture?
Our furniture is crafted using a combination of premium hardwoods and high-quality plywood, chosen carefully to suit the design and functionality of each piece. Hardwoods such as oak, ash, and beech are selected for their strength, durability, and natural elegance, while plywood provides structural stability and precision. Teak wood is available on request for clients seeking a sophisticated and timeless finish.
Do you provide custom wardrobes and paneling services outside of Delhi?
Yes. We operate Pan-India, offering both our ready-made furniture and fully custom projects, which include custom wardrobes and wall panelling. Our team ensures that every step, from design and production to delivery and installation — is coordinated seamlessly for a smooth and hassle-free experience.
Do you also provide premium outdoor furniture?
Yes, we provide a curated range of premium outdoor furniture, including chairs, lounges, swings, and planters. Each piece is designed to combine style, durability, and comfort, enhancing your outdoor spaces while maintaining the same high-quality standards as our indoor collections.
Do you provide laminated, real wood, and engineered wooden flooring?
Yes, we offer a comprehensive range of flooring solutions, including laminated, real wood, and engineered wood. In addition to providing the materials, our team also offers professional guidance and support for installation, ensuring durability, a flawless finish, and seamless integration with your interior design.
Do you provide carpet tiles and wall-to-wall carpeting for commercial spaces?
Yes, we do. IDUS offers both carpet tiles and wall-to-wall carpeting for commercial projects. We also provide Tuntex carpet tiles, known for their durability, design flexibility, and commercial-grade performance.
Our team supports you with product selection, measurements, and complete installation, ensuring the flooring meets your project’s design and functional needs. Samples and on-site evaluation can be arranged as required.
Are all decor items, including carpets and lamps, available for sale at the showroom?
Yes, All our decor accessories, including carpets, lamps, art pieces, sculptures, and home accents—are available for purchase at the showroom.
We showcase a unique collection curated from designers worldwide, offering distinctive pieces you won’t typically find elsewhere.
Do you also deal in battery-operated real wax candles?
Yes, we do. We offer a wide variety of battery-operated real wax candles in different shapes, colours, and sizes, suitable for both indoor and outdoor use. Our collection is specially imported from Spain, offering premium quality and beautifully crafted designs.
Which brands do you use for hardware in your furniture?
We use premium international hardware brands such as Hettich, Häfele, and equivalent high-quality options to ensure durability, smooth functionality, and long-term performance. These brands are known for their high-quality fittings, soft-close mechanisms, and precision engineering, ensuring a refined user experience in every piece.
What happens if I make payment for a incorrect item or accidently make a payment?
If payment is accidently made or is made for an incorrect item, please notify our team on +919871500041 within 48 hours of the transaction. We will review the order and advise on correction, exchange, or any applicable price difference or charges.
FURNITURE DELIVERY
Do you ship across India?
Yes, we deliver to all cities across India, with safe packing and reliable transportation.
Do you charge extra for delivery?
Delivery charges are applicable and are calculated based on the location, product size, and logistics requirements. We ensure transparent costing and safe, reliable handling for every order.
Do your delivery charges include installation?
Yes, our delivery charges include installation. A trained IDUS technician accompanies every delivery to ensure safe handling and proper setup at your site.
What can I expect from white glove service ?
With IDUS White Glove Service, you can expect a seamless, premium experience from start to finish. Our team handles everything, from careful delivery to precise placement, ensuring your furniture arrives in perfect condition and is set exactly where you want it. We unwrap, assemble, install, and clean up, leaving your space ready to enjoy.
Will your team only deliver the furniture to the doorstep, or also position it within the designated space?
At IDUS, we go beyond simple delivery. Our experts ensure your furniture is carefully transported, unpacked, and positioned precisely in your designated space. We handle all the alignment and adjustments so every piece fits perfectly and complements your interiors seamlessly, leaving your space ready to enjoy.
Can I pick up my order using a third party carrier?
You may use a third-party carrier to pick up your order. Please note that IDUS will not be able to accompany the transit, and we cannot assume responsibility for any damage that may occur during the delivery.
Do you deliver to upper floors if there’s no lift access?
Yes, IDUS can arrange delivery to upper floors without lift access. Kindly note that additional labour charges will apply for transporting furniture upstairs. In cases where a crane or pulley is required, the associated costs will be borne by the client. Our team ensures that all items are handled with utmost care, preserving their quality and finish.
Can I self-pick up my order from the store or warehouse?
Yes, self-pickup from our store or warehouse is permitted. Please note that the transit will be managed independently, and appropriate measures should be taken to ensure the furniture reaches you safely and in optimal condition.
Is it possible to plan the delivery for a later date after placing my order?
Yes, delivery can be scheduled for a later date within a committed time frame. For your convenience, we can plan the delivery as per your preferred date, provided it falls within the agreed timeline. We recommend confirming this at the time of order to ensure smooth scheduling.
GENERAL STORE INFORMATION
Where is your store located ?
IDUS operates a single flagship store located at:
10/57, Kirti Nagar Industrial Area, New Delhi – 110015.
What are your store timings?
Our store operates from 10:30 AM to 7:00 PM, Tuesday to Sunday.
Do you operate all days of the week?
We remain closed on Mondays. The store is open from Tuesday to Sunday.
Is it possible to see the selected products in person before purchase?
Yes. If the product you’ve selected is part of our ready-to-dispatch collection, you can see it in person at our showroom, items that are made-to-order may not always be physically available in the store.
Do you customize furniture designs?
Absolutely, At IDUS, we specialise in fully customised solutions—including bespoke furniture, wardrobes, wall panelling, outdoor furniture, and curated home décor. Every piece is tailored to match your style and spatial requirements.
How do I stay updated on new collections or offers?
To keep up with our newest collections, simply follow our website and Instagram for regular updates. For a complete experience, we recommend visiting our store located at Kirti Nagar to explore the latest designs and their comfort firsthand.
