A. What is Upholstery Fabric?

Upholstery fabric is a soft, woven textile crafted from natural or synthetic fibres, which is usually the outer covering of the furniture. IDUS fabric is designed for durability and everyday use; it brings comfort, colour, and texture to your furniture while withstanding wear, sunlight, and repeated touch.

B. The Natural Aging of Fabric.

With time, fabric may develop subtle changes such as:

• Fading: Caused by prolonged exposure to direct sunlight or strong indoor lighting.

• Stains: Resulting from spills of liquids, oils, or dyes left untreated.

• Pilling: Small fabric balls forming due to friction or frequent use.

• Tears or Snags: Caused by sharp objects, rough handling, or pet claws.

• Discoloration: Uneven color changes from cleaning agents, heat and moisture.

• Flattened Pile: Crushed fabric in high-pile fabrics like fabrics like velvet, pressed by repeated use.

• Stretching or Sagging: Fabric losing shape over time if not rotated or maintained properly.

C. Maintaining your Upholstery fabric’s freshness

• Rotate, flip and puff cushions regularly for even wear.

• Choose pet-friendly fabrics for easier care and longer-lasting durability.

• Keep pens and markers away from fabric upholstery, as ink can cause irreversible staining and damage.

• Never pull on a loose thread, trim them carefully with scissors to preserve the weave.

** Heavily soiled or stained fabrics should always be professionally cleaned. **

D. Cleaning your Upholstery Fabric

• Vacuum or softly brush fabrics routinely to lift dust and debris.

• Avoid water-based or solvent cleaners that may cause discolouration.

• Lightly steam high-pile fabrics like velvet and maintain them with a lint brush.

• In case of spills, blot gently with a clean, dry clot, never rub.

A. What is Leather Upholstery? 

Leather is a natural, breathable material crafted from treated animal hide. Strong yet supple, It absorbs oils and ages beautifully, developing a unique patina that reflects its journey through time.

B. The Natural Aging of Leather is caused by

• Fading: From direct or prolonged light exposure

• Cracking: Occurs when leather dries due to heat or inadequate conditioning

• Stains: Resulting from spills, oils, lotions, or prolonged skin contact.

• Discoloration: From water, cleaning agents, or natural aging.

• Stretching or Sagging: With continuous use

• Scuffing and Scratches: From sharp objects or rough surfaces

• Loss of Natural Sheen: From moisture or improper cleaners

C. Leather’s natural sheen can be maintained by 

• Rotating seating cushions regularly

• Avoiding chemical-based or solvent cleaners 

• Avoiding prolonged contact with ink, lotions and moisture 

• Keeping leather furniture away from direct sunlight and heating vents. Position leather furniture at least 12 inches away from radiators or heat sources.

D. How to Clean Leather Upholstery

• Use soft, lint-free cloth slightly dampened with distilled water for routine dusting.

• For dirt build-up, clean gently with diluted glycerin soap.

Leatherette/Vegan Leather

A. What is Leatherette/Vegan Leather?

Leatherette or Vegan Leather is a synthetic leather-like material made from a fabric base coated with PVC or polyurethane. Sleek, uniform and easy to maintain, it offers a modern look for everyday use.

It’s commonly used in furniture upholstery, car interiors, and accessories where a sleek look and easy maintenance are preferred.

Typical lifespan ranges 2-3 years in high-use areas and up to 5 years in low-contact zones.

B. The Natural Aging of Leatherette / Vegan  Leather

• Cracking and Peeling – Over time, exposure to sunlight, heat, oils from skin contact or atmospheric dryness can cause the surface to crack or peel.

• Fading or Discoloration – Prolonged UV exposure or harsh cleaning agents may cause the color to fade.

• Surface Wear – Continuous friction or contact can lead to thinning, tears or loss of texture.

• Stains and Spots – Spills, oils, or dyes can leave visible marks if not cleaned promptly.

• Hardening or Stiffness – Lack of conditioning or exposure to heat can make the material rigid.

• Wrinkling or Sagging – With age and frequent use, the surface may lose elasticity and develop wrinkles.

C. Maintaining Your Leatherette Upholstery’s Shine 

• Regular Cleaning – Wipe the surface with a soft, damp cloth. Avoid abrasive cleaners or rough scrubbing.

• Avoid Direct Sunlight & Heat – Keep leatherette away from prolonged sunlight, heaters, or hot objects to prevent fading and cracking.

• Prevent Stains – Clean spills immediately with a mild soap solution and dry gently.

• Conditioning (Optional) – Use a leatherette-safe conditioner occasionally to maintain flexibility and prevent stiffness.

• Avoid Sharp Objects – Prevent cuts or punctures by keeping sharp items away from the surface.

• Choose pet-friendly leatherette for easier care and longer-lasting durability.

D. Cleaning your Leatherette Upholstery

• Dust Regularly – Wipe with a soft, dry cloth to remove dust and debris.

• Use Mild Soap Solution – For stains, clean gently with a damp cloth and mild soap; avoid harsh chemicals.

• Dry Thoroughly – Always wipe off excess moisture to prevent water spots or damage.

• Avoid Abrasives – Do not use scrubbing pads, brushes, or rough cloths that can scratch the surface.

• Spot Clean Spills Immediately – Clean spills as soon as they happen to prevent staining.

A. What are Marbles and Semi-Precious Stones?

Marble and semi-precious stones are naturally formed materials shaped deep within the earth, celebrated for their inherent strength, rich textures and distinctive veining. Marble, a metamorphic stone born from limestone under heat and pressure, and semi-precious minerals such as agate, onyx, lapis lazuli, turquoise and amethyst each possess their own character. No two pieces are ever alike, bringing a sense of timeless beauty and individuality to every furniture surface they grace.

B. The Natural Aging of Marble & Semi-Precious Stones

• Patina Development – A soft, natural sheen or surface mellowing, imparting a richer, antique look.

• Colour Changes – Slight darkening, yellowing, or subtle shifts in tone due to oxidation and mineral reactions.

• Surface Wear – Minor scratches, etching, or minor erosion that occurs from daily use.

• Micro-cracks or Fissures – Tiny cracks that form along the natural veins. This adds character but requires careful maintenance.

• Etching: Dull spots or marks that form when marble reacts with acidic cleaners or foods like lemon and vinegar.

• Loss of Shine: Gradual erasure of the natural polish of marble due to abrasives and/or heavy use 

C. Maintaining the smoothness of your Marble and Semi-precious stone

• Always use coasters, mats or trivets under hot or wet items, when placing them on the marble

• Avoid sudden impact or dropping sharp heavy objects on the marble. The impact may cause chipping of the surface

• Do not place heavy items that strain the stone, to avoid cracks and splintering.

D. Cleaning your Marble and Semi-Precious Stones

• Use plain water or a mild neutral cleaner to clean the surface. Rub softly with a soft, clean microfiber cloth. Do not use acidic or alkaline cleaners as they can cause permanent damage to the surface.

• Dust regularly and gently with dry cloth to prevent buildup of dirt or grit that can cause scratches.

 A. What are wood and wood finishes?

Wood is a natural material known for its durability, warmth, grain and character. All the wood veneers we use are well treated to avoid the common issues which plague wood such as termites. Additionally, they are coated with stains, varnishes, lacquer, among other finishes, to enhance its grain and character.

Lacquer is a smooth, protective paint finish applied to wooden surfaces, that enhances the surface while adding durability and refined sheen

B. The Natural Aging of Wood & Wood Finishes

• Cracking or Splitting: Caused by an excessively dry atmosphere, heat, or sudden changes in ambient humidity.

• Swelling or Warping: Results from high humidity or direct contact with moisture.

• Fading or Discoloration: Due to prolonged exposure to direct sunlight or harsh ambient lighting.

• Scratches and Dents: Caused by rough handling, sharp objects, or dragging items across the surface.

• Staining: Occurs when liquids or hot items are placed directly on the wood without protection.

• Peeling or Lifting Finish: Happens when exposed to moisture, heat, or strong cleaning agents.

• Loss of Sheen: Occurs over time, due to improper cleaning or abrasive cleaner usage.

C. Wood and Lacquer Maintenance …….

• Keep furniture away from heaters, AC vents and strong sunlight/harsh ambient light

• Avoid abrupt humidity changes

• Do not place rubber ot plastic items directly on the surface

• Use coasters and mats beneath hot or moist items.

      **Stained or soiled wood & lacquer pieces should be professionally cleaned or refinished. **

D. Surface Care for Wood and wooden finishes 

• Dust wood, lacquer, and veneer surfaces regularly with a soft, dry microfiber cloth.

• Avoid harsh polishes or waxes that may yellow the finish

• Do not place hot or moist objects directly on the wood; use coasters, mats, or trivets for protection. 

A. What are Glass and Mirrors?

A.1 Glass

Glass is a non-porous, transparent material made by fusing sand and minerals at high temperatures. It offers a smooth, glossy surface that resists stains and scratches under normal use. Glass adds clarity, light, and a modern touch to furniture.

A.2 Mirror

A mirror is made by coating one side of a glass sheet with a reflective metallic layer, usually silver or aluminum, enhancing light and space in interiors. Mirrors are more delicate than plain glass and require careful cleaning to protect the reflective layer.

B. Natural Aging of Glass & Mirror

B.1 Glass

• Strong impact, weight, or sudden heat can cause chipping or shattering.

• Usage of rough materials and abrasive cleaning agents may cause scratches on the surface.

• Improper cleaning and/or drying may cause stains. 

B.2 Mirror

• Edge blackening or corrosion occurs when moisture seeps behind the reflective layer.

• Harsh wiping and abrasive cleaners may cause scratches on the surface or lead to surface discolouration. 

• Cracking or breakage can occur due to impact or incorrect mounting.
  

C. Maintenance of Glass & Mirror

• Always use soft, damp, lint-free or microfiber cloth for cleaning.

• Use coasters, mats, or felt pads under decorative items.

• Avoid placing heavy or sharp objects directly on the glass surface.

• Keep surfaces free from dust and grit to prevent fine scratches during cleaning.

• Avoid ammonia-based or abrasive cleaners

D. Cleaning of Glass and Mirror Surfaces

D.1 Glass:

• Apply the cleaner to cloth, not directly on the surface

• Wipe gently in a circular motion. Dry with a lint-free cloth for a streak-free finish.

D.2 Mirror:

• Use a soft, dry or slightly damp microfiber cloth to clean.

• Apply the cleaner to cloth, not directly on the surface

• Keep mirrors away from areas with excessive humidity to prevent edge corrosion.

A. What are Acrylic and Plastic?

A.1 Acrylic

Acrylic is a lightweight, shatter-resistant plastic material that resembles glass in appearance but is more flexible and durable. It’s less prone to breakage, making it ideal for modern furniture and accessories. However, acrylic is softer than glass and can scratch more easily if not handled gently.

A.2 Plastics

Plastic is a synthetic material made from polymers, which are derived primarily from petroleum, natural gas, or renewable sources. Plastics are moldable when soft and can harden into durable shapes, making them highly versatile for manufacturing.

B. The Aging of Acrylic and Plastic

• Scratches and abrasions occur when rough or sharp objects are used on the surface.

• Strong impact can lead to cracks and breakage in acrylic and plastic.

• Prolonged exposure to UV light, heat, or chemicals can cause fading or yellowing.

• High heat or uneven pressure can bend or warp the material.

• Certain chemical solvents, alcohols, or cleaning agents can weaken or cloud the surface. Please check before application.

• Over time, acrylic and some plastics may become brittle due to aging or environmental exposure.

• Oil, ink, or colored liquids can leave stains, if not cleaned promptly.

• Surface clouding or etching may be caused by chemical reactions, abrasive cleaners, or improper polishing.

• Repeated stress or tight fittings can lead to micro-cracks.

• If coated or painted, the finish can peel or flake over time.

C. Maintaining & Cleaning of Acrylic and Plastic…….

• Clean with lukewarm water and a gentle, non-abrasive soap.

• Use soft microfiber cloths regularly to prevent scratches and remove dust.

• Avoid scouring pads, brushes, or abrasives.

• Pat dry with a soft cloth instead of rubbing hard.

• Avoid hot water, direct sunlight, or heat sources.

• Use acrylic-safe polish for minor surface marks and cloudiness

A. What is Metal in furniture?

Metals like steel, aluminum, or iron offer strength and sophistication. Finishes like PVD coating enhance resistance to scratches and corrosion, while brushed surfaces lend a refined matte texture.

B.The Natural Aging of Metal

• Tarnishing:Natural oxidation over time, especially on brass or copper finishes.

• Scratches: Caused by abrasive cleaning materials or contact with sharp objects.

• Corrosion or Rust: Due to prolonged exposure to moisture.

• Discoloration: Loss in sheen caused by harsh chemicals, acidic cleaners, or direct sunlight.

• Dulling of Finish:Resulting from the use of abrasive polish or rough cloths.

• Water Spots: Formed when metal surfaces are not dried properly after cleaning.

• Pitting: Small surface marks caused by chemical reactions or trapped moisture. 

C. Metal: Care and Upkeep …….

• Avoid alcohol, ammonia, or bleach-based cleaners

• Dry metal surfaces thoroughly after cleaning

• Use fine cotton or microfiber cloth for polishing to restore shine.

• Do not place hot or moist objects directly; use coasters, mats, or trivets for protection. 

**Tarnished metals should be cleaned professionally. **

D. Regular Care for Metal…….

• Clean metal surfaces with soft, damp cloth to remove dust and fingerprints.

• Avoid commercial or abrasive polishes that may scratch the finish.

• Use fine cotton or extra-soft cloth for cleaning.

A note:

Normal wear and tear, natural aging, and damage caused by improper care are not covered under warranty. Please follow the care instructions for your product carefully.

Damage and sagging in additional or decorative cushions are out of warranty.IDUS offers repair services for accidental or neglect-based damage, billed at actual cost.