PAYMENT & BILLING POLICY

Last Updated: 15th November 2025

This Payment & Billing Policy explains how payments, bills, invoices, and related financial processes work for purchases made on www.idus.in, owned by MR Decor Private Limited (IDUS).
By placing an order on our Website, you agree to the terms below.

1. ACCEPTED PAYMENT METHODS

www.IDUS.in accepts the following payment modes:

• Credit Cards (Visa, MasterCard, Amex, etc.)
• Debit Cards
• Net Banking
• UPI
• Mobile Wallets

For Direct Bank Transfer (NEFT/RTGS/IMPS), Cheques and Cash payments (within Government-prescribed limits only) please contact us prior to placing an order at support@idus.in.

2. FULL PAYMENT REQUIREMENT (ONLINE ORDERS)

All orders placed through www.idus.in require 100% advance payment to begin production.

This ensures:

• Order confirmation
• Allocation of materials
• Scheduling in our production system
• Seamless processing of your delivery

We do not offer:

• Cash on Delivery (COD)
• Partial payments for online orders

For institutional, architectural, or bulk orders, payment terms may vary. Please contact us directly.

3. PAYMENT ACKNOWLEDGEMENT

Once you successfully complete payment online:

• You receive an instant payment acknowledgement via email.
• This is your confirmation that the order has been received and is being processed.

4. FINAL GST INVOICE

Your final GST-compliant invoice will be:

• Prepared at the time of dispatch
• Attached physically with your product inside the delivery truck
• Handed over to you at the time of delivery

Why?
Transport laws require invoices to travel with the goods during shipment for verification and clearance.
GST invoices are also available on institutional orders. Please contact us to confirm your details.

5. BILLING INFORMATION

You must provide accurate billing details at checkout, including:

• Full name
• Billing address
• Mobile number
• Email address

Incorrect or incomplete information may delay processing.

6. TAXES & CHARGES

All prices on our Website are in Indian Rupees (INR).

GST is applied as per Government regulations.

Shipping charges are displayed on the Website for Delhi NCR.

For all other locations, shipping, packaging, and delivery fees vary and will be provided upon enquiry.

7. DIRECT BANK TRANSFERS & CHEQUES

If you choose to pay via bank transfer or cheque:

• Order processing begins only after payment confirmation
• Cheques must clear before production begins
• Payment proof must be emailed to support@idus.in

8. INSTITUTIONAL / BULK ORDER BILLING

Architects, designers, corporates, and hospitality clients may request:

• Formal quotations
• GST-compliant proforma invoices
• Detailed BOQs
• Split billing (if project requires)

Please contact our team for tailored billing support.

9. FAILED OR DECLINED PAYMENTS

If a payment fails or is not completed:

• The order is not confirmed
• No items are allocated to you
• No production begins
• You will need to retry payment or use a different method

IDUS is not responsible for technical failures on bank/payment gateway side.

10. FRAUD PREVENTION

IDUS reserves the right to:

• Verify identity
• Request additional documents for high-value orders
• Cancel suspicious transactions
• Take legal action in case of fraudulent activity

This protects our customers and our business.

11. CURRENCY

All transactions are processed in INR (Indian Rupees) only.
We do not accept or process foreign currency.

12. DISPUTES & CHARGEBACKS

If you believe there is a billing error:

• Contact us immediately at support@idus.in
• We will investigate and resolve your issue

Chargebacks initiated without contacting us first may:

• Delay resolution
• Affect your eligibility for future orders

13. CONTACT INFORMATION

For any payment or billing-related enquiries, please contact:
MR Decor Private Limited (IDUS)
10/57, Kirti Nagar Industrial Area, New Delhi – 110015
support@idus.in
+91 9871500042
10:30 AM – 6:30 PM (IST)