Last Updated: 15th November 2025
This Privacy Policy explains how MR Decor Private Limited, operating under the brand name IDUS (“IDUS”, “we”, “our”, “us”),
collects, uses, protects, and discloses your information when you visit or make a purchase from
www.idus.in (“Website”).
By using this Website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide to Us
You may provide personal information when you:
- Browse the Website
- Make an enquiry
- Place an order
- Create an account
- Contact customer support
- Request design help or product details
- Ask for CAD files or exact measurements
This information may include:
- Name
- Phone number
- Email address
- Billing address
- Delivery address
- Payment details (processed securely through payment gateway; we do not store card information)
- Room sizes, layout details, or data shared for space planning
- Any message or content submitted through forms or WhatsApp
1.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Date & time of visit
- Pages viewed
- Time spent on pages
- Cookies and tracking technologies
- Approximate location (based on IP)
This helps us improve Website performance and user experience.
1.3 Cookies & Tracking Technologies
Our Website uses cookies to:
- Improve navigation
- Remember your preferences
- Analyze Website traffic
- Enhance shopping experience
You may disable cookies in your browser settings, but some features may not work properly.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and manage your orders
- Provide delivery updates and communication
- Offer space planning or product assistance
- Respond to enquiries
- Improve Website functionality
- Send notifications, order confirmations, and service updates
- Maintain internal records
- Prevent fraud or misuse
- Comply with legal obligations
We do not sell or rent your personal information.
3. SHARING OF INFORMATION
3.1 Service Providers
We may share your information with service providers for:
- Payment processing
- Transport & logistics
- Installation & delivery services
- Website hosting
- Analytics tools
- Customer support systems
3.2 Legal Requirements
We may disclose your information if required by:
- Law
- Court order
- Government authorities
3.3 Internal Teams
To coordinate:
- Production
- Packaging
- Delivery
- Installation
- After-sales service
IDUS ensures that all partners follow appropriate data protection practices.
4. DATA STORAGE & SECURITY
We follow strict technical and organisational security measures to protect your information from unauthorized access, alteration, disclosure, and loss. However, no online transmission is 100% secure. We strive to safeguard your data but cannot guarantee absolute security.
5. INTERNATIONAL USERS
The Website is accessible globally, but orders, payments, deliveries, and after-sales services are limited to India only. International visitors may browse but cannot place an order.
6. LINKS TO EXTERNAL WEBSITES
Our Website may contain links to third-party sites. We are not responsible for their privacy practices, security, or content. We recommend reviewing their policies before sharing any personal information.
7. DATA RETENTION
We retain your information only for as long as necessary to:
- Fulfill your order
- Provide service
- Meet legal, accounting, and business requirements
You may request deletion of your data after the warranty or legal retention period ends.
8. YOUR RIGHTS
You may:
- Request access to your personal data
- Request corrections
- Request deletion (subject to legal requirements)
- Opt out of marketing emails
- Request information on how your data is used
To exercise your rights, contact: support@idus.in
9. CHILDREN’S PRIVACY
Our Website is not intended for children under 18. We do not knowingly collect information from minors.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Continued use of the Website implies acceptance of the updated version.
11. CONTACT INFORMATION
MR Decor Private Limited (IDUS)
10/57, Kirti Nagar Industrial Area, New Delhi – 110015
+91 9871500042
enquiry@idus.in
Customer Support Hours: 10:30 AM – 6:30 PM IST
